“The term thank you is a polite expression of gratitude. Are we becoming a nation that isn’t grateful anymore? We have been taught to be grateful for the ugly sweater grandma makes at Christmas and to show gratitude with parades for our veterans and active troops.””
The term thank you is a polite expression of gratitude. Are we becoming a nation that isn’t grateful anymore?We have been taught to be grateful for the ugly sweater grandma makes at Christmas and to show gratitude with parades for our veterans and active troops.But what about plain old everyday gratefulness, especially in business practices. Why is it so hard to come by? The Starbucks in the student union receives a customer service A-plus.One will hear the familiar chime of venti, caramel macchiato and smell the fragrant coffee aroma filling the air, as well as hear a thank you.Two simple words the customer service industry has severely overlooked. Maybe it’s the people employed by various businesses.They are just not courteous anymore and their parents didn’t do the please and thank you song with them. According to Career Builder, there are 265 customer service jobs located withing 30 miles of Akron.Which means, chances of working in some type of customer service capacity are pretty high. One may blame lack of customer service training that should be provided by a company. With all the finger pointing, quality customer service is going down the tubes. Customer service is the lifeblood of all successful businesses.Is it always making the customer feel like they are right or is it a little simpler than that? Susan Ward, author of 8 Rules for Good Customer Service, gives these tips: answer the phone, don’t make promises unless you will keep them, listen to your customers, deal with complaints, be helpful – even if there’s no immediate profit in it, train your staff to be always helpful, courteous and knowledgeable, take the extra step and throw in something extra. Businesses need to concentrate on great customer service to profit and the public needs to demand it.If the cashier didn’t say thanks, then don’t shop there. If the waiter was rude, ask to speak to the manager.Customer service won’t get better until we ask for it.